Your order will be shipped in 2-3 business days with UPS or USPS.
We offer free shipping on all orders from the US.
Please note, we can not be responsible for lost or stolen packages once your package has been delivered.
For international orders, we ship via DHL Express and arrival time will depend on your location.
Taxes and duties are not included, payment of any fees is the responsibility of the recipient, to be collected at the time of delivery. Any charges incurred are determined by the customs agency within the selected country and are based on the value of the order and the tax-free threshold, if it exists, for products imported into the recipient's country.
We accept returns initiated within 15 days of delivery of your order. To be eligible for a return, items must be unused and in their original packaging. To complete a return, email email@example.com with your Order Number and reason for your return. We will then email you with a return confirmation number which must be included in your return shipment.
Returns must be mailed within 10 days of receiving your return confirmation number. Returns mailed more than 10 days after the date of your return confirmation will not be accepted. Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted.
For ordered within the US, return shipping is free.
For international orders, any duties or taxes collected upon delivery are non refundable. Return shippings costs must be covered by the customer.
Items sold during a Sale or at a discount are not eligible for return, excluding our 10% welcome discount.
We carefully select the finest materials and manufacturers. Grain and color variations are natural characteristics of leather which make each bag unique (just like you). To extend the life of your bag, prevent exposure to direct sunlight, heat and humidity. Avoid contact with water, cosmetics and oil-based substances. If you spill on your bag (it happens), gently dab and wipe with a moist cloth. To preserve the unique shape of your bag, we recommend you stuff it with the original stuffing when not in use and store it in the 324 New York dust bag.
Each bag is crafted entirely by hand in Istanbul, using locally sourced leathers and finished with custom nickel-free plated hardwares. All leathers used in collections are bi-products of the meat industry.
1. Just select "Afterpay" as your form of payment at checkout. All you need is a debit or credit card (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order — it’s that easy!
2. You’ll receive an instant approval decision! Your order will be shipped as soon as it’s processed.
3. There are no additional fees when you pay on time. Automatic payments are taken every two weeks in four installments.
4. After your order is processed, you can log in to your Afterpay account to view your orders, make payments and manage account details.
Like any order, Afterpay orders are delivered within our standard shipping timeframes.
Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.
All Afterpay customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. You can view full terms here.
Afterpay returns follow our standard return process. Items purchased on sale are not eligible for a return.
If you have a question or concern about your Afterpay order, please contact Afterpay support at firstname.lastname@example.org