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contact & faq

For information about our return policy, shipping and how to care for our products please see below. For everything else, please email hello@324newyork.com

shipping

Once you’ve received your order confirmation, please allow 2-3 business days for processing. We will send you a tracking number once your order has shipped. Unfortunately, we're unable to edit the shipping address after you’ve placed an order, so make sure to triple check! Once your items are delivered to the shipping address indicated on your order, we cannot be held responsible for lost or stolen packages.

 

international shipping

Please be advised that import duties and taxes are not included in the item price or international shipping cost. Duty and tax charges are your responsibility and will be collected from you by your country's local carrier prior to delivery.

For orders from Turkey, please visit tr.324newyork.com

 

sold out | pre-order

Unfortunately, we do not offer pre-orders at this time. However, send us an email at hello@324newyork.com and we'll add you to our list and let you know as soon as the item is back in stock.

 

returns

We accept returns initiated within 15 days of delivery of your order. To be eligible for a return, items must be unused and in their original packaging. To complete a return, email hello@324newyork.com with your Order Number and reason for your return. We will then email you with a return confirmation number which must be included in your return shipment. Customers are responsible for return shipping. Returns must be mailed within 10 days of receiving your return confirmation number. Returns mailed more than 10 days after the date of your return confirmation will not be accepted. Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted.

Items sold during a Sale or at a discount are not eligible for return.
 

product care

We carefully select the finest materials and manufacturers. Grain and color variations are natural characteristics of leather which make each bag unique (just like you). To extend the life of your bag, prevent exposure to direct sunlight, heat and humidity. Avoid contact with water, cosmetics and oil-based substances. If you spill on your bag (it happens), gently dab and wipe with a moist cloth. To preserve the unique shape of your bag, we recommend you stuff it with the original stuffing when not in use and store it in the 324 New York dust bag.

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